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meet the team

At esa we make it our priority to deliver a service for our clients and guests which is second to none. We pride ourselves on offering an outstanding customer experience from the initial enquiry, through to our guests’ departure. esa comprises a number of departments and smaller teams, which work in unison to ensure the highest standards are delivered to our clients and guests at all times.

Our Client Services team is the first point of contact for our clients, managing all corporate and agent enquiries, private bookings and business relationships at esa. Once a booking is confirmed, our guests will be checked in by members of our Guest Services team, who are dedicated to making every stay with esa as comfortable and enjoyable as possible. Our Guest Services team also ensures your serviced accommodation is furnished, cleaned and maintained in line with our exacting standards.

Our wider Business Support team provides strategic direction, financial support, HR, IT and marketing services at esa. Take a look at the sections below for an introduction to our teams.


meet the team guest services

delivering every guest a first class experience

The Guest Services team is dedicated to making your stay with us the best it can possibly be, ensuring your accommodation meets the high standards we set ourselves at all times.


meet the team client services

delivering our clients dedicated services

The Client Services team act as the clients first point of contact, as well as managing all client, agents and business relationships for esa.


meet the team business support

providing strategic direction and business support

The Business Support team work to provide all areas of esa the right foundations to deliver the strategic vision of the esa management.